Terms & Conditions


All prices on this site and in Australian dollars. Prices include GST where marked. A tax invoice will be issued on successful enrolment or purchase.

Refund Policy

If we have to cancel a class for any reason, you can choose to either receive a full refund or a credit note. We accept no liability for any other costs you might have incurred. If you need to withdraw from a course due to changed personal circumstances, please inform us in writing at least 5 days before class commencement. We will assess whether a credit note can be issued in these circumstances at our discretion. If you cancel an enrolment within 24 hours of payment we will issue a refund to you with no penalty. Once a course has commenced no issuing of either refunds or credit notes is possible.

Privacy Statement

We are bound by the Australian Privacy Principles contained in the Commonwealth Privacy Act 1988 (Privacy Act). Our Privacy Policy discloses how we collect, use, protect and share information collected about individuals.

Privacy Policy

This site uses TLS certificates to protect your privacy and security. It is regularly audited to ensure it complies with the credit card industry PCI standards and best practices. The site may store cookies in your browser and your browsing details may be anonymously stored in order to assist with website analytics.

Processing activities covered

This Privacy Policy applies to the processing of Personal Data collected by us when you:

  • Visit our websites, social media pages or other online resources controlled by us.
  • Visit us in person.
  • Call, email or contact us in other ways.
  • Register for or take part in our events, training or other services.

What information we collect

We collect information about you when you enter into training services directly with us. This may include personally identifying information such as:

  • Payment information when you or your organisation pay for our services.
  • Contact details including name, phone, email and physical addresses which you may provide to us.
  • Content you enter into our services, such as account and profile registration details and contact details.
  • Content you enter into our website such as wait-list requests, and other forms.
  • Technical and device data collected through your use of our services and website. This includes information about operating system, IP address, browser, device identifiers, URLs and crash data. This data is not linked to your account.
  • Cookies and other tracking. We use tracking technologies in conjunction with advertising and analytics third parties to provide functionality and recognise you across services and devices.

How we share information

Your organisation

If you enrol as part of an organisation we may share payment, invoice and completion data with that organisation.

Our suppliers

We may share data with our student management system vendor for the purposes of obtaining technical support or improving our services and systems.

Testimonials and stories

With your explicit consent we might publish testimonials or use your experiences as a reference to promote our services.

Payment Services

We securely share transaction data with the payment gateway provider, our bank and your bank.

Government agencies

Where we are required to share data with authorised Government agencies, usually but not limited to funded and vocational data.

Third party analytics

We may share anonymous website usage data for the purposes of tracking website analytics. These records are not linked to your account directly.

Opt out

You may opt out of receiving promotional communications from us by using the unsubscribe link within each email or by contacting us to have your contact information removed from our promotional email list or registration database. Even after you opt out from receiving promotional messages from us, you will continue to receive transactional messages from us regarding our services.